Building Bridges Between Teachers and Parents
Enhancing Communication for Student Success
San Diego Cooperative Charter School is excited to be using a new communications tool called ParentSquare to streamline communication in one place to reach our parents.
The Importance of Teacher-Parent Communication
Effective communication between teachers and parents is crucial for student success. At San Diego Cooperative Charter School, we believe that a strong partnership between home and school creates a supportive environment that enhances learning and development. Our new communication system is designed to keep parents informed and engaged, making it easier to collaborate on their child’s educational journey.
Key Features of Our New Communication System
Secure Messaging
Communicate directly with teachers through a secure and private messaging platform, ensuring confidentiality and ease of use.
2-Way Translation
ParentSquare’s translation feature enables educators to effectively communicate with ELL families in their native language.
Calendar
Easily view what events are coming up also within ParentSquare.
Volunteering & Supplies
Make it easy for parents to contribute their time or provide needed items by adding sign-up slots. Easily track progress and send reminders with a click. And adding volunteer hours in the same platform.
Seamless Communication Subheading
How Our Communication System Works
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Step 1: Sign Up
Parents create their accounts for ParentSquare to get connected to San Diego Cooperative Charter School.
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Step 2: Connect
Teachers and parents connect through the system, linking to their respective classes and students.
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Step 3: Engage
Use the platform to send messages, schedule meetings, and share important updates in real-time.
Opt-Out:
We promise to only send you information closely related to school. You can opt-out at any time. Please contact office@sdccs.org to opt-out
Frequently Asked Questions
Find answers to common questions about our new communication system.
My email is correct in ParentSquare. Why am I not receiving emails?
Please check your spam to see if any ParentSquare messages ended up there, and mark them as “Not Spam.” Also add donotreply@parentsquare.com to your email contacts so your server recognizes our messages. If you still are not receiving emails, please contact us at support@parentsquare.com or office@sdccs.org so we can assist you.
How can I add another child to my account? How can I add another school to my account?
If you wish to add another child to your account, you will have to ensure your school’s information system has registered your contact information and you are associated with your child. ParentSquare will always reflect the most current information we have received from the school’s information system.
How do I change my password?
Please go to parentsquare.com and on the login page click “Forgot Password.” Put in your email or phone number and you will be sent a link to reset your password.
Can I change the email and/or cell phone number on my account?
If you wish to change your contact information, please click on your name in the top right corner and go to “My Account.” From your account page, click “Edit Account” and you will be able to change your contact information. If you receive an error message when trying to edit your phone number or email, please contact your school and have them make the change. Here is a help article on changing account information.
English is not my first language. How can I receive content in my native language?
You can customize your language settings by going to “My Account” and clicking “Change This” under language settings. From here, you can choose any language you prefer from the drop down menu and you will start to receive content in that language. Here is a help article on how to change your language settings.
I am getting too many messages from ParentSquare, is it possible to receive less notifications?
You can customize your notification settings by going to your homepage and clicking on your name in the top right corner and selecting “My Account” from the drop down menu. On your account page, you can find your notification settings in the top right corner and click “Change This” to customize your notifications. If you are receiving too many notifications, try changing to your Digest setting where you will only receive one condensed message in the evening. Here is a help article on changing your notification settings.
Is it possible to contact my child's teacher directly and privately?
Contact your child’s teacher privately by using our direct messaging tool. On the home page, click on “Messaging” in the left sidebar. From here, you can send a direct message to your child’s teacher that only you and the teacher can see. You can also send messages to other staff members at the school, such as your child’s coaches and club leaders. Here is a link to our help page on direct messaging.
How can I edit my sign up?
In order to change your sign up, you must delete your existing sign up and sign up again for the correct slot. To delete your sign up, hover your mouse over your name and you will see a trash can appear to the right of your name. Click on the trash can and your sign up will be removed. Then, you can click on the “Sign Up” button that corresponds with the correct slot.
Can I change my RSVP?
If your plans change and you would like to change your RSVP, click on “Sign Ups and RSVPs” under the participation tab in the left sidebar. On this page, find the event that you had previously sent an RSVP for and click the green button that says “Change my RSVP” on the right side.
I've received an invalid registration link, what should I do?
If your registration link expired, you will need a new one. Please contact your school office@sdccs.org or send us an email to support@parentsquare.com and ask for a new link to be sent to you.
Do I have to use ParentSquare App?
You do not need to download or use the ParentSquare App. You will still receive emails (unless you have opted out). The App, however will make it easy to see what the school have sent in one location.